Creating a Dignified High Performance Culture - David DeWolf

Creating a Dignified High Performance Culture

How would you describe a high performance culture?

To many, that simple phrase brings images of utilitarian managers, cut-throat competition, and a long, grueling workweek. To others, high performance equates passion, excitement, and growth.

At 3Pillar we’re building a culture that represents the latter without dragging along the former.

Building a high performance culture is not easy. Doing so in a manner that builds up and dignifies individuals is even harder. But I’m confident it can...

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Customer Experience is More than Great Digital User Experience - David DeWolf

Customer Experience is More than Great Digital User Experience

A week ago I posted about a story about Customer Experience. Since then, a few folks have asked about the difference between Customer Experience (CX) and User Experience (UX).

The importance of user experience within the digital economy has brought about a renewed focus within the industry on “customer experience.” But few people really understand the difference between the two and the impact that one can have on the other.

A great digital user experience isn’t all there is to building...

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