Customer Experience: Takeaways from BrainstormTech - David DeWolf

Customer Experience: Takeaways from Brainstorm Tech

In early July, I attended the Fortune Brainstorm Tech conference. This is an invite only conference for CXOs that brings together leaders in the media and technology sectors. I’ve also found the conference to be spot on in terms of identifying trends.

I wanted to provide a bit of a recap, because it’s always an insightful time for picking up tidbits of information about what’s going on in the market. Here are my takeaways about customer experience.

Customer Experience as a...

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Why Product Development Services Consolidation is Failing

Why Product Development Services Consolidation is Failing

Over the first half of this year, the Product Development Services (PDS) sector has begun to collide with the digital transformation market. In doing so, we have started to see the initial phases of consolidation within the industry.

Unfortunately, the consolidation that’s happening may be pushing the sector — or at least many within it— towards irrelevancy in the broader digital market.

Until recently, the PDS sector has led the revolution of the IT Services space to a large degree....

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