3 Steps to Increase Productivity and Reduce Mental Clutter - David DeWolf

3 Steps to Increase Productivity and Reduce Mental Clutter

A couple of weeks ago I felt my productivity had dropped. I felt distracted. Inefficient. Stuck.

I began to monitor my own behavior in order to determine where this feeling was coming from. As it turns out, my gut was right. I was overwhelmed and continually interrupted. Distraction ruled my life.

It turns out that my social media, news, and overall information consumption had spiked. Alerts and notifications ruled my day. Each one filing my mind with one more thing that it needed to...

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Customer Experience is More than Great Digital User Experience - David DeWolf

Customer Experience is More than Great Digital User Experience

A week ago I posted about a story about Customer Experience. Since then, a few folks have asked about the difference between Customer Experience (CX) and User Experience (UX).

The importance of user experience within the digital economy has brought about a renewed focus within the industry on “customer experience.” But few people really understand the difference between the two and the impact that one can have on the other.

A great digital user experience isn’t all there is to building...

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