culture

Why reputation matters when it comes to deep personalization

Your reputation matters when it comes to deep personalization In a recent article, Fast Company outlined United’s struggle with deep personalization. The author describes...
David DeWolf
1 min read

Stay close to your customer, even if it is …

Several years ago I sat with one of my mentors and asked for his advice. Having been a big time CEO for several decades,...
David DeWolf
1 min read

4 Counterintuitive Actions That Improve Productivity

Most of us don’t know how to take a break. Holidays, vacations, and weekends don’t really give us the down time we need to...
David DeWolf
2 min read

Where’s Your Moral Compass? Prevention/Forgiveness or Permission/ …

In today’s society, we preach a moral compass that calibrates to each individual’s moral code. That's an impossible way to run a society. Think...
David DeWolf
1 min read

Creating a Dignified High Performance Culture

How would you explain a high performance culture? And how would you make it dignified? Don't laugh: it's not only possible, it's being done!...
David DeWolf
2 min read

How Mr. Watercooler Destroys Company Culture

There is nothing that will destroy company culture faster than Mr. Watercooler. So how do you deal with him and his techniques?
David DeWolf
1 min read