Nearshore provider Tiempo to help fuel continuous global innovation.

Today 3Pillar announced the acquisition of nearshore software developer Tiempo Development. This acquisition expands our footprint into the Southwest US and Mexico. I am ecstatic to welcome over 400 talented craftspeople to the 3Pillar team. Observers may be tempted to assume that 3Pillar has embraced a new, nearshore, strategy. After all, we acquired Costa Rican…

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Inclusive Capitalism: recommitting to traditional ideals.

This past week the Council for Inclusive Capitalism with the Vatican formally launched. I found the announcement exciting. I live my life squarely at the intersection of the business community and the Catholic Church and have a deep love and profound respect for both institutions. The announcement also strikes me as ironic. Having lived squarely…

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Continuing the Journey: Questions about 3Pillar’s Funding

This past week 3Pillar announced that we received a strategic investment from CIP Capital. The deal was the result of a deliberate process. We initiated it to provide liquidity to our existing investors and set us up for our next phase of growth. I could not be more elated with the outcome. So many of…

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Gracefully ending client relationships is key to customer experience.

Customer experience is a top priority for many organizations. Yet, many of these same organizations seem to ignore one of the most critical parts of a customer relationship – bringing it to an end. For a few years I’ve had Verizon’s FIOS Internet and TV bundle. Recently, however, Teresa and I decided to cut the…

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TV disruption is in full swing.

We’ve seen disruption wreak havoc on the newspaper industry. The music business has been turned on its head. For years we have been predicting that the TV business will go through similar disruption. Of course, TV consumption has been changing for years, but by and large, satellite and cable providers have been able to hold…

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Why mobile deceleration means a revival of craft.

In a recent article on TechCrunch, Jon Evans discourages developers from “going all in as a specialist app developer.” He argues that the relentless growth in mobile has ended. He points to the slowing growth of app downloads and the stagnation in the number of apps in the iOS App Store as proof points. Combine…

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Do you have a social radar?

Are you aware of how other’s interpret your behaviors? Do you know when you’re causing angst? Developing a social radar is critical as you grow in seniority.

Why your fear is making matters worse

Do you let your imagination define your relationships? Do you build up animosity by assuming intent, making judgements and allowing issues to fester? More often than not, disconnects between people are fueled by assumptions and allowed to fester due to a lack of direct communication.