Posts Tagged :

customer experience

Is your purpose statement really just a marketing gimmick?
1024 576 David DeWolf

When Simon Sinek’s Ted Talk, How Great Leaders Inspire Action, went viral, it fueled the resurgence of the purpose-driven organization. Of course, the best practice in corporate development has long…

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Server looking at customers from afar.
Stay close to your customer, even if it is cliche
1024 719 David DeWolf

Several years ago I sat with one of my mentors and asked for his advice. He’d been a big-time CEO for several decades, and I felt like all of our…

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Why You Should Focus on Customer Experience - David DeWolf
Digital Doesn’t Matter: Why You Should Focus on Customer Experience
800 533 David DeWolf

Customer experience is all about the interaction a customer has with a brand. It’s not the digital experience, the lobby experience, or the experience with customer service. It’s the brand experience.

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Customer Experience: Takeaways from Brainstorm Tech
1024 576 David DeWolf

When I was at Brainstorm Tech, I was struck by the conversation about customer experience. Here’s what I found interesting and shared with my team.

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Customer Focus - David DeWolf
Customer Focus: The Heart of Every Business
700 463 David DeWolf

The most important part of your business is your customer. Don’t lose customer focus, no matter how tempted you may be to “move on” to something bigger and better. Your customer is the key to your business.

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2 Life-Changing Mastermind Takeaways
700 466 David DeWolf

Have you ever had really a powerful experience? Here are two life-changing takeaways that I gleaned from a recent mastermind session with Michael Hyatt, Stu McLaren, and Amy Porterfield.

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Knock Their Socks Off: Lessons from an Entrepreneur
700 453 David DeWolf

As an entrepreneur, it’s easy to become distracted by big-company tactics. We want to “sell” our way out of a downturn or market ourselves to future growth. We like to…

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Can real estate transactions teach us anything about business?
150 150 David DeWolf

My wife and I have bought a new home. In doing so we also decided to sell the old one. As we went through the process, coached by our realtor,…

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Plan for wild success
150 150 David DeWolf

Less than a month ago, Dollar Shave Club launched with a bang.  The company, a subscription service that ships razors to your door for a monthly low price, was an…

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Pick One: Following Policy or Loving your Client
1024 576 David DeWolf

Southwest Airlines ran a couple of ads during the NFL Divisional Playoffs today that summarized a blog I have been planning to write for the past week. While the campaign…

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