Posts Tagged :

values

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Honoring 9/11 With Action
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Today marks the 20th anniversary of 9/11. As you peruse social media, you will see deserving tributes to those who lost their lives, the first responders, and other heroes that…

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Why Humility is a Vital Trait for Leaders
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As I was preparing for a recent talk on leading by influence, I knew I needed to hit home on why humility is such an important trait in a leader.…

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3 Leadership Qualities the Pandemic Reinforced
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Life is beginning to return to something resembling normal in the United States. Now that we’re beginning to put the pandemic behind us – hopefully forever – it’s a good…

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Gracefully ending client relationships is key to customer experience.
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Customer experience is a top priority for many organizations. Yet, many of these same organizations seem to ignore one of the most critical parts of a customer relationship – bringing…

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Diversity: How we built a 50% female leadership team
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Several months ago, my daughter Catherine decided to play dodgeball during lunch with several students from her seventh-grade class. Knowing she was a stellar athlete, one of the boys in…

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How my bad habit sabotaged productivity for my team
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Over the past 12 years of my career, I have ruined vacations for nearly an entire generation of my employees. Like it or not, as leaders, people watch, and emulate,…

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Purpose and Profit Can and Should Coexist
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Too often, our society pits purpose and profit as opposing forces, as individuals pitch their camp in one of two extremes. On one side, purpose-driven zealots rail at the thought…

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Is your purpose statement really just a marketing gimmick?
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When Simon Sinek’s Ted Talk, How Great Leaders Inspire Action, went viral, it fueled the resurgence of the purpose-driven organization. Of course, the best practice in corporate development has long…

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Is the Sharing Economy furthering the wealth divide?
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I spent a good part of last week at one of my favorite conferences of the year – Fortune’s BrainstormTech conference. The conference brings together executives from the Media, Technology…

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Why reputation matters when it comes to deep personalization
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Your reputation matters when it comes to deep personalization In a recent article, Fast Company outlined United’s struggle with deep personalization. The author describes the challenge that Linda Jojo, United’s…

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