Stay close to your customer, even if it is cliche

Several years ago I sat with one of my mentors and asked for his advice. Having been a big time CEO for several decades, I felt like all of our conversations were steeped in lessons learned. But, this time around I wanted to know what he considered to be the one piece of wisdom he…

Connection is King

A connection with someone cannot be contrived or forced. But the way we communicate can be crafted in a manner that encourages connection. Here are three tips for making that happen.

5 Tips for a Successful Client Relationship

A few years ago, we struggled with a client who seemed like a dream come true. Here are five tips I learned the hard way about how to turn a rocky start into a successful client relationship.