The importance of user experience within the digital economy has brought about a renewed focus within the industry on “customer experience.” But few people really understand the difference between the two and the impact that one can have on the other.
A great digital user experience isn’t all there is to building great customer experience.
The discipline of User Experience focuses on the interactions a person has with your product. UX deals with questions such as whether your software is intuitive and easy to use.
The discipline of Customer Experience focuses on the interactions a person has with your brand. CX deals with the question of whether an individual is likely to become a customer, stay a customer, or recommend that others become a customer.
An exceptional user experience does not translate into loyal, raving fans. An exceptional customer experience that includes strong digital experience, on the other hand, is the recipe for long-lasting relationships for today’s product oriented world.
Do you have your priorities straight?