How my bad habit sabotaged productivity for my team

Over the past 12 years of my career, I have ruined vacations for nearly an entire generation of my employees. Like it or not, as leaders, people watch, and emulate, what we do.  To say the least, my vacation habits have not been the best example.  A Journey to Self Awareness Three years ago, my…

Why reputation matters when it comes to deep personalization

Your reputation matters when it comes to deep personalization In a recent article, Fast Company outlined United’s struggle with deep personalization. The author describes the challenge that Linda Jojo, United’s EVP of Technology and Chief Digital Officer has as she sponsors the development of United’s next generation app. “We’re actually trying to arm our employees…

Stay close to your customer, even if it is cliche

Several years ago I sat with one of my mentors and asked for his advice. Having been a big time CEO for several decades, I felt like all of our conversations were steeped in lessons learned. But, this time around I wanted to know what he considered to be the one piece of wisdom he…

Why network when you can attend these events?

I’ve made it no secret that I’m far from the world’s best networker. In fact, as a raging introvert, I struggle to enjoy your typical glad-handing event.  I’ll network, but, it’s not without pain. I have to plan carefully and prepare my mind. I envy those who love to network (and insist they join me…

How to turn key employee turnover into an accelerator

We were just over two months away from wrapping up our best year ever. Momentum was strong. Morale was high. And, the team I had worked so hard to fashion was humming in high performance mode. And then the shoe dropped. In late October one of my senior executives was recruited away, enticed by the…

Why is a long-term strategy

In my experience, purpose — asking why — is a long-term strategy. Unless you’re already an iconic brand (Apple), it takes more than just ‘why’ to get people to buy. Don’t forget steps two and three!