Disciplined execution is important, but it’s only half of what’s needed if you’re going to build something great.
Category: Entrepreneurship
Creating a Dignified High Performance Culture
How would you explain a high performance culture? And how would you make it dignified? Don’t laugh: it’s not only possible, it’s being done! Here’s how.
Customer Experience is More than Great Digital User Experience
Few people really understand the difference between customer experience and user experience and the impact that one can have on the other. A great digital user experience isn’t all there is to building great customer experience.
Networking the Introvert Way
Instead of relying on traditional “meat markets” to make connections, I choose to target specific individuals for whom I have a profound respect and seek to build a meaningful relationship over a period of time. Here’s my process for networking the introvert way.
Digital Doesn’t Matter: Why You Should Focus on Customer Experience
Customer experience is all about the interaction a customer has with a brand. It’s not the digital experience, the lobby experience, or the experience with customer service. It’s the brand experience.
App Fatigue and Other Takeaways from Brainstorm Tech
App fatigue, ad tech, share economy, and more: my experience at Brainstorm Tech left me with quite a list of takeaways.
Finding Talent: Takeaways from Brainstorm Tech
Finding talent was a hot topic at Brainstorm Tech, and this is what I shared with my team at 3Pillar when I returned.
Customer Experience: Takeaways from Brainstorm Tech
When I was at Brainstorm Tech, I was struck by the conversation about customer experience. Here’s what I found interesting and shared with my team.
Why Product Development Services Consolidation is Failing
Over the first half of this year, the Product Development Services (PDS) sector has begun to collide with the digital transformation market. In doing so, we have started to see the initial phases of consolidation within the industry. Unfortunately, the consolidation that’s happening may be pushing the sector — or at least many within it—…
Why the Product Services Sector is on the Verge of Irrelevance
Over the past several months the Product Development Services (PDS) sector has begun to head down a consolidation path that is pushing many within the sector towards their ultimate demise. Until recently, the PDS sector has led the revolution of the IT Services space to a large degree. By focusing on the development of software…