Few people really understand the difference between customer experience and user experience and the impact that one can have on the other. A great digital user experience isn’t all there is to building great customer experience.
App fatigue, ad tech, share economy, and more: my experience at Brainstorm Tech left me with quite a list of takeaways.
Finding talent was a hot topic at Brainstorm Tech, and this is what I shared with my team at 3Pillar when I returned.
When I was at Brainstorm Tech, I was struck by the conversation about customer experience. Here’s what I found interesting and shared with my team.
Over the first half of this year, the Product Development Services (PDS) sector has begun to collide with the digital transformation market. In doing so, we have started to see the initial phases of consolidation within the industry. Unfortunately, the consolidation that’s happening may be pushing the sector — or at least many within it—…
Choosing the right board members is critical for business success. Here are three considerations that can make all the difference.
Sometimes I don’t take advantage of the opportunities I’ve been awarded. Here are 5 techniques I’ve learned to make sure I optimize every opportunity.
Hardware enables innovation. Software is what actually drives it. And for that reason, in the hardware vs software debate, software typically ends up on top.
I am not against delegating email for productivity gain, but if you’re going to delegate your email, you’d better do it exceptionally well.
Do you travel for work? Do you find that being gone is much harder than the travel itself? In this episode, I share four keys for surviving travel and making it more bearable for you and those around you.